BUILDING CUSTOMER RETENTION IN ON-LINE TRANSPORTATION

Impact of Customer Service Practices on Customer Satisfaction and Retention

In any business to customer (B2C) or business to business (B2B) type of environment, a customer is the ultimate goal and objective. More often than not, it can be quite an issue. This perhaps due to the fact that organizations sometimes do not really understand of what actually goes on in a customer’s mind. As such, this predicament has provided as a challenge task to most business conglomerate...

Customer Retention Programs of CRM and Customer Retention in E-Banking

This study, considering various viewpoints and concepts about customer relationship management (CRM), aims to propose a comprehensive set of customer retention programs of CRM (including customer service, loyalty programs, customization, and online community) and describe the correlation between each of these programs and customer retention. In doing so, the empirical data collected by the mean...

Understanding the Effect of Customer Relationship Management Efforts on Customer Retention and Customer Share Development

Scholars have questioned the effectiveness of several customer relationship management strategies. The author investigates the differential effects of customer relationship perceptions and relationship marketing instruments on customer retention and customer share development over time. Customer relationship perceptions are considered evaluations of relationship strength and a supplier’s offeri...

Customer Retention and Telecommunications Services in Bangladesh

the role of vocabulary learning strategies on vocabulary retention and on language proficiency in iranian efl students

آموزش زبان دوم طی سالهای اخیر بدنبال روشهای بهتری برای تحقق بخشیدن به اهداف معلمین و دانش آموزان بوده است . در مورد معلمین این امر منجر به تحقیقاتی در مورد ساختار زبانی، محاوره ای و تعاملی گردیده است . در مورد دانش آموزان این امر به مطالعاتی درباره نگرش دانش آموزان نسبت به فراگیری در داخل کلاس و بیرون از آن و همچنین انواع مختلف روشهای پردازش ذهنی منجر شده است . هدف از این تحقیق یافتن روشهائی اس...